Legal

Terms & Conditions

Please read these terms carefully before using our website or purchasing a warranty product.

1. Introduction

These Terms and Conditions ("Terms") govern your use of the website milesbetterwarranties.co.uk ("Website") and the purchase of any vehicle warranty products.
Miles Better Warranties is a trading style of Systems Direct Limited (Company Number 09915928, registered office [insert address from Companies House]).
We act as an appointed representative / agent of Autoprotect Administration Limited (Company Number 05283776), which administers the warranties.
By using the Website or purchasing a policy, you agree to these Terms. Warranties are governed by their separate Policy Wording.

Systems Direct Limited is an appointed representative of Autoprotect Administration Limited.
Autoprotect Administration Limited (or the relevant underwriter) is authorised and regulated by the Financial Conduct Authority (FCA). You can check this on the FCA Register at www.fca.org.uk.
Include the relevant Firm Reference Number (FRN) here once confirmed.
Complaints: Contact us first at hello@milesbetterwarranties.co.uk. If unresolved, you may refer to the Financial Ombudsman Service.

The Website offers information, quotes, and purchase facilities for vehicle warranties.
Content is for general information only and does not constitute financial or insurance advice.
You must be 18+, a UK resident, and provide accurate information.
Prohibited: Data scraping, unlawful use, etc.
Intellectual property remains with us or our licensors.

All warranties are provided and administered by Autoprotect Administration Limited (or appointed underwriter).
Products are subject to eligibility criteria (vehicle age, mileage, condition, service history, etc.).
Full details, including cover levels, limits, excesses, and terms, are in the Policy Document provided at purchase.
Prices shown are indicative and subject to underwriting acceptance.

Your warranty remains valid only if the following are met:

The vehicle is serviced and repaired strictly in accordance with the manufacturer's recommendations and schedule.
All work is carried out by a suitably qualified VAT-registered garage or repairer.
Manufacturer-approved or equivalent quality parts and fluids are used.
Full documentary evidence (detailed invoices showing parts, labour, mileage, and VAT) is retained for the entire warranty period.
For claims: Prior authorisation from Autoprotect Administration Limited must be obtained (except in genuine emergencies).
No unauthorised modifications, racing, or neglect.

Breach of these conditions may invalidate the warranty (in whole or in part).

Purchases are subject to acceptance by the underwriter/administrator.
Payment is processed securely; full payment is required upfront.
You have a statutory cooling-off period (usually 14–30 days depending on the product and sale method) to cancel for a full refund, subject to no claims having been made.
Cancellation after the cooling-off period may incur fees or pro-rata charges.

Contact Autoprotect Administration Limited promptly with policy details, service history, and evidence.
Repairs must usually be carried out by approved or authorised repairers.
We/Autoprotect reserve the right to inspect the vehicle or direct repairs.

Standard exclusions apply (wear & tear, pre-existing faults, misuse, lack of maintenance, cosmetic damage, etc.).
Maximum claim limits and aggregate caps apply as stated in the policy schedule.

Provide truthful information at application.
Maintain the vehicle properly and keep service records.
Notify changes (e.g., vehicle modifications, ownership transfer) where required.

We act as agent; liability for the insurance contract sits with Autoprotect Administration Limited / the underwriter.
Website provided "as is"; we are not liable for interruptions or reliance on information (except as required by law).
Our total liability is limited where permitted.

See our separate Privacy Policy. Data is processed in line with GDPR and shared with Autoprotect Administration Limited for policy administration.